Syllabus - Course on General Management and Communication Skills
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Part A: General Management
Introduction to General Management
Planning; Organizing, Direction, Control; Role and responsibilities of managers at different levels; Working with Teams; Office Etiquette and Discipline; Interpersonal Skills and Relations; Human Resources Management; Time Management; Office Procedures and Manuals; Business and Professional etiquette.
Organization and Management of a Chartered Accountantís office.
Organization of the Office; Office administration; Business Development; Net working
Basic Management of Meetings
Types of meetings; Preparation of Agenda; Arrangements before meeting, at meetings and post meeting; Conduct and Procedures of Meetings; Minutes Drafting.
Art of Public Speaking
What is Public Speaking, Preparation of Speech, Selecting the talk on the basis of occasion, Timing the speech, Addressing a crowd, developing general knowledge through reading and other processes.
Representing before various Governmental and Other Agencies
Art of Negotiation
Objectives; Assessment of strengths and weaknesses; Preparation of arguments/proposal; Dos and Doníts in Negotiation; Arbitration and Conciliation
Part B: Communication Skills
Drafting of letters, reports, deeds, documents etc., Principles of Drafting, Contents of draft; Hints on legal drafting; Drafting letters; Report Writing; Agreement Drafting; Drafting Memorandum of Understanding and other documents and deeds; Preparation of Project Reports..
Simple Prťcis Writing and Comprehension.
Modes of Communication Effective communication and its advantages; Written Communication; Listening skills; Barriers to communication; Telephone/Computer based communication like voice mail; email, SMS etc.; Telephone Etiquettes; Dos and Doníts of Effective Communication.
The Art of Presenting one-self Preparation of Curriculum Vitae; Preparation for interviews; Dress Code at Interviews, meetings and elsewhere; Dos and Doníts at the interview; Conduct at the interview; Personal hygiene; Elementary Body Language, Body Postures and Poise.
The Art of making presentations. Planning and preparation; Collecting and Collating Data for the presentation; Designing the Presentation structure; Use of visual aids; Handling Audience; Conduct during presentation .
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